The Chamber of Commerce of West Alabama is pleased to offer a range of training suitable for your business, no matter your needs.
Our in-class sessions offer hands-on seminars in a traditional classroom setting led by experts in their field, while our interactive, instructor-led online courses allow you to set your own schedule and train at your convenience.
View both classroom and online training classes below. Most classes are available to both Chamber members and non-members. If you have questions, please contact Carolyn Tubbs at (205) 391-0556 or email@example.com.
ONLINE SHORT COURSES
Our instructor-led online courses are informative, fun, convenient, and highly interactive. We focus on creating warm, supportive communities for our learners. New course sessions begin monthly, are project-oriented and include lessons, quizzes, hands-on assignments, discussion areas, supplementary links, and more.
ONLINE CAREER TRAINING PROGRAMS
Prepare for employment in some of today’s hottest careers with a comprehensive, affordable, and self-paced online Career Training Program. You can begin these Programs at any time and learn at your own pace. Upon successful completion of all required coursework, you will receive a Certificate of Completion.
Through hands-on training, this course will cover the human and environmental factors involved in a workplace incident that we will cover for you to conduct a more effective accident investigation at your workplace. Students will learn the primary reasons for conducting an accident investigation, and the employer's responsibilities related to workplace accident investigations.
Analyze accidents using proven techniques
Know your responsibilities in a workplace accident
Earn 0.75 CEUs
What you will Learn
Accident investigation basics
The Six-Step Process
Preserve and document accident scenes
Collect facts through interviews
Develop sequence of events
Determine the causes
Putting it all together
Workshop Lead: David O'Boyle, MS, CSP, Authorized OSHA Trainer
Meet your Excel certified Instructor for the August 22 Excel workshop, Microsoft Data Analysis Made Easy, scheduled for August 22. Sign up today, seating is limited. Your paid ticket includes a graphically illustrated workbook – yours to keep! Class will be from 9AM to 3PM. Arrive early with your full charged laptop to get setup in time for a 9AM start.
Filters (Quickly drill down to find subsets of data. You can even filter within a filter)
Tables (Manage and organize your data using a Table. It’s easy to convert your data to a Table and the features within are a big time saver. You will see.)
PivotTables (Making sense out of large data sets and creating associated reports is a breeze, if you know how to create PivotTables.)
Quick linking formulas (There is a quick way to create formulas in a spreadsheet that links from multiple spreadsheets. It can be very helpful in data consolidation.)
Range Names (Name a cell or a range of cells for use in a formula. This is such a powerful feature. If you write formulas, this is a must know. In fact, even if you don’t, it has other benefits.)
Data Validation (Our project on this one is to create a drop down list of options that can be chosen without typing. We are going to need those range names for this one. It’s going to be easy.)
That’s a wrap. We hope to see you on August 22. Reserve your seat today.
Workshop Lead: Donna Gilliland, MOSTraining, Inc.
Lunch & Learn: Coaching for Great Customer Service
September 13, 2017
11:30 a.m. - 1:00 p.m.
DCH Employee Assistance Program (EAP) Training Room
We all know when we experience good customer service, and it seems like it’s even more clear when we experience bad customer service. In spite of this, explaining customer service to someone else is a surprisingly difficult task. So how do we help employees understand what to do – and not to do – in order to ensure that we are providing a professional and welcoming environment?
Identify what great customer service means to your customers
Identify what great customer service means to your business
Consider potential knowledge gaps that put service at risk
Setting standards and goals
Communicating expectations clearly
Review often-overlooked skills that ensure great customer service
Heather MacLeod is the Director of the DCH Employee Assistance Program (EAP) in located in Tuscaloosa. DCH EAP is dedicated to providing support to employers at the organizational level through training, critical incident support, and management consultation, and to employees and their families through individual and family counseling. EAP services are proven to increase productivity, improve morale, and reduce absenteeism and benefit expenses in virtually every industry; DCH EAP currently partners with more than 55 organizations in Tuscaloosa, Fayette, and Pickens counties to support these initiatives.
Heather completed her Master of Social Work Degree at the University of St. Thomas in St. Paul, Minnesota, and also earned a MS in Organization & Management from Capella University in Minneapolis.